Shipping & Returns

1. Processing and dispatch

Orders are processed and dispatched within one business day of confirmed payment. Where a manual or offline payment method is used, processing begins only once we confirm receipt of cleared funds. You will receive a shipping notification with tracking details once your order is on its way.

2. Shipping costs and delivery

• Shipping fees are calculated and shown at checkout before you place your order.
• Delivery times vary by destination and carrier and are estimates, not guarantees.
• You are responsible for providing a complete and accurate shipping address. We are not responsible for orders delayed, lost, or returned due to an incorrect or incomplete address.
• Title and risk of loss pass to you when we deliver the order to the carrier.

3. Destination restrictions, customs, and duties

You are responsible for confirming that the products you order may lawfully be imported into and possessed in your destination jurisdiction. Any customs duties, import taxes, and clearance fees are your responsibility.

We do not ship to jurisdictions where a product is prohibited and may cancel and refund an order that cannot lawfully be delivered. Orders seized, refused, or destroyed by customs are not refundable where the cause was the buyer's failure to comply with local law.

4. Inspection on receipt

Please inspect your order on arrival. Report any damage, shortage, or incorrect item within 7 days of delivery, with your order number and photographs of the packaging and contents.

5. Returns

Because our products are research materials whose integrity depends on correct storage and handling, and whose chain of custody cannot be verified once they leave our control, all sales are final and we cannot accept returns of products once shipped. This protects the integrity and traceability of research materials.

6. Damaged, defective, or incorrect orders

If your order arrives damaged, defective, or incorrect, contact us within the 7-day window above. We will review the issue and, at our discretion, send a replacement or issue a refund for the affected item. We may ask you to return or safely dispose of the affected product.

7. Refunds

• Approved refunds are issued to the original payment method where possible; for manual or cryptocurrency payments, refunds are arranged directly with you.
• Refunds are processed within a reasonable period after approval; the time for funds to appear depends on your payment provider.
• Orders left in pending payment that are never paid are automatically closed and incur no charge.
• Underpaid cryptocurrency orders are held for review — contact us to settle the balance or arrange a refund of the amount received.
• Shipping fees are non-refundable except where the fault is ours.

8. Cancellations

You may request cancellation of an order that has not yet shipped by contacting us as soon as possible with your order number. Once an order has been dispatched it cannot be cancelled.

9. Lost shipments

If tracking shows no movement for an extended period, contact us and we will open an enquiry with the carrier. Claims must be raised within 30 days of the dispatch date.

10. Questions

For any shipping or refund question, contact us using the email address in the site footer and include your order number.